CANCELLATION POLICY

 

As a means of providing all assistance to the Tourist, EasyTour.app establishes its BOOKING CANCELLATION POLICY according to the following conditions:

CANCELLATION 3 DAYS OR MORE BEFORE THE TOUR STARTS

Refund of 90% of the purchase price


EasyTour.app is committed to refund 90% of the purchase price if the cancellation request occurs in advance of 3 days or more from the start of the tour

The refund will be done by reversing the launch of the purchase through the credit card.

 

CANCELLATION 2 DAYS BEFORE THE TOUR STARTS

Refund of 50% of the purchase price 

EasyTour.app is limited to returning 50% of the purchase value if the cancellation request occurs in advance of 2 days from the start of the tour.

The refund will be done by reversing the launch of the purchase through the credit card.

 

CANCELLATION WITH LESS THAN 48 HOURS BEFORE THE TOUR STARTS

Refund of 0% of the purchase price

EasyTour.app is limited to not process any refund value if the cancellation request occurs with less than 48 hours for the start of the tour.

HOW TO REQUEST THE CANCELLATION

The tourist that want to request the cancellation, in addition to being aware of the above conditions, should contact EasyTour.app through the email:cancelamento@easytourapp.com , informing the request code and complete name.

EasyTour.app will answer the same e-mail with the orientations.

 

REFUND TERM

EasyTour.app is committed to proceed within 10 days after answer the email with the refund by reversing the launch of the purchase through the credit card of the person responsible to make the purchase.